Subscription Overview
Manage your Royaltyport subscription, billing information, and plan details.Current Plan
View your current subscription:| Field | Description |
|---|---|
| Plan | Current plan name |
| Status | Active, trial, canceled |
| Billing Cycle | Monthly or annual |
| Next Billing | Next payment date |
| Amount | Subscription cost |
Plan Features
What’s Included
| Feature | Description |
|---|---|
| Users | Number of team members |
| Storage | Document storage space |
| Statements | Statement processing limits |
| Integrations | Available integrations |
| Support | Support level |
Managing Subscription
Upgrading
Downgrading
Billing Information
Payment Methods
Manage your payment methods:Billing Address
Update your billing address:- Company name
- Address
- Tax ID (if applicable)
Invoices
Viewing Invoices
Access billing history:| Column | Description |
|---|---|
| Date | Invoice date |
| Amount | Total charged |
| Status | Paid, pending, failed |
| Download invoice |
Downloading Invoices
Usage Tracking
Monitor your usage against plan limits:Current Usage
| Metric | Usage | Limit |
|---|---|---|
| Team Members | 5 | 10 |
| Storage | 2.5 GB | 10 GB |
| Statements/mo | 45 | 100 |
Usage Alerts
Get notified when approaching limits:- 80% of limit reached
- 100% of limit reached
Cancellation
To cancel your subscription:After Cancellation
- Access continues until end of billing period
- Data is retained for 30 days
- Can reactivate within retention period
Enterprise Plans
For larger organizations:| Feature | Enterprise |
|---|---|
| Custom Limits | Tailored to needs |
| Dedicated Support | Priority support |
| SLA | Service level agreement |
| Custom Integrations | Bespoke solutions |
Contact Sales
Contact us for enterprise pricing.
FAQ
When am I charged?
When am I charged?
Billing occurs on the same day each month (or year for annual plans) based on your signup date.
Can I switch billing cycles?
Can I switch billing cycles?
Yes, you can switch between monthly and annual billing. Annual plans include a discount.
What happens if payment fails?
What happens if payment fails?
We’ll retry the payment and notify you. After multiple failures, the account may be suspended.
Do you offer refunds?
Do you offer refunds?
Contact support for refund requests. We handle them on a case-by-case basis.
Need Help?
Support
Contact our support team for billing questions.